Last Updated: 23 September 2024 | Change Log

Shopify

Worldpay eCommerce merchants only

Use the Shopify plugin to easily integrate your online store into Worldpay eCommerce.

Prerequisite

You must have a Worldpay eCommerce account with us and access to the Dashboard Portal.

Go and watch our video tutorial on how to install the Shopify plugin!

How to get the plugin

Enter your credentials and entity as per screenshot below:

Log into your dashboard.
Click on "Developer Tools".
Click on "API Credentials".
Switch between "Try mode" and "Live mode" and retrieve your username and password. You need:
- a Try API username
- a Try API password

Note

Once you have configured your Shopify config screen, you can take test transactions using our test card numbers.

These are the steps you need to follow to go live:

Log into your dashboard and get your TRY credentials (see steps below). You need:
- a Live API username
- a Live API password
- an entity These will be different from any other worldpay credentials you have already.
Navigate to the shopify config screen.
Copy and paste the credentials from your dashboard to the config screen, this time making sure they are going into the "Live" section.
Ensure the "debug" toggle is off.
Ensure the new "Live" entity reference is entered.
You can now initiate a Live transaction.

Error Description	Next Steps
"Something went wrong while processing the request. Please contact app support"	Request time-out error. Please try again. Contact support if this error persists.
"There was an issue processing your payment. Try again or use a different payment method."	Incorrect credentials entered. Please re-try your credentials. Contact support if this error persists.
"The payment is processed but Shopify is unreachable."	Internal error. Contact support if this error persists.

For any other issues or further support log into dashboard and visit our support centre.