Use the Shopify plugin to easily integrate your Shopify Online Store into Worldpay eCommerce.


You must have a Worldpay eCommerce account with us and access to the Dashboard Portal.

How to get the plugin

  1. Install the Shopify plugin.
  2. Login with your Shopify credentials.
  3. Click "Connect' to configure your plugin.

How to configure your Shopify plugin

Enter your credentials and entity as per screenshot below:

Retrieve your credentials

  1. Log into your dashboard.
  2. Click on "Developer Tools".
  3. Click on "API Credentials".
  4. Switch between "Try mode" and "Live mode" and retrieve your username and password. You need:
    • a Try API username
    • a Try API password

Retrieve your entity

  1. Log into your dashboard.
  2. Click on "Developer Tools".
  3. You can find your entity under "Entity ID"


Once you have configured your Shopify config screen, you can take test transactions using our test card numbers.

Go live

These are the steps you need to follow to go live:

  1. Log into your dashboard and get your TRY credentials (see steps below). You need:
    • a Live API username
    • a Live API password
    • an entity These will be different from any other worldpay credentials you have already.
  2. Navigate to the shopify config screen.
  3. Copy and paste the credentials from your dashboard to the config screen, this time making sure they are going into the "Live" section.
  4. Ensure the "debug" toggle is off.
  5. Ensure the new "Live" entity reference is entered.
  6. You can now initiate a Live transaction.

Errors & where to find support

Error DescriptionNext Steps
"Something went wrong while processing the request. Please contact app support"Request time-out error. Please try again. Contact support if this error persists.
“There was an issue processing your payment. Try again or use a different payment method.”Incorrect credentials entered. Please re-try your credentials. Contact support if this error persists.
"The payment is processed but Shopify is unreachable."Internal error. Contact support if this error persists.


For any other issues or further support log into dashboard and visit our support centre.