About Worldpay

Worldpay Online Payments is a fast and reliable payment service from the UK's number one provider.

Based around an API, it enables you to take payments quickly and securely from your own website or app, without a customer's card details ever hitting your servers. This helps you to comply with mandatory card-industry standards (PCI compliance).

Once you've chosen Worldpay Online Payments, you'll find it's fast to implement, doesn’t require an army of engineers to maintain and doesn’t carry upfront costs. Our dashboard is easy to use and allows you to see your orders at a glance, in real time. It's also easy to export data for reporting purposes.

Backed up by the high-capacity gateways that Worldpay has operated globally for over a decade, this service offers unmatched security and reliability. Our support helplines are UK-based, and we also have a team of technical support engineers to assist developers. Some of these people wrote the code themselves, so they know better than anyone how it works. Libraries for most languages are available in our documentation, with more on the way.

Our global levels of expertise and experience in providing payment services offers you the reassurances of scale, security and stability, along with best-in-class technical support.

Worldpay's technical support team are available Monday to Friday 8am-8pm, and Saturdays 9am-5pm, to help with any queries you may have.

For technical support, email techsupport.online@worldpay.com or call on 0330 333 0358 during opening hours. We're only available 24/7 for critical system failures.

For general customer support queries, email support.online@worldpay.com or call us on 0330 333 0357. Please quote your email address and the company name on your account.

Please note that for security reasons Worldpay can offer support only to the person or people named on your account as company contacts. To add more names to the account, the main contact will need to email a request to customeramendments@worldpay.com.

09 February 2017 - Released today:

• Hosted Payment Pages documentationandAPI reference added
• Added Virtual Terminal Users information toUser Management



29 June 2016 - Released today:

• AVS and CVC Result codes now available in order response - helping you with your post-authorisation assessments
• Quicker and more reliable rejection of AVS and CVC mismatches when AVS and CVC gates are enabled
• Now supportingBUNQbank for iDEAL transactions



15 June 2016 - Released today:

• RECURRING card orders which involve shopper interaction (i.e. includes CVC/CSC or requests 3D Secure) will now be automatically routed internally via Ecommerce - you do not need to make any changes and affects Corporate merchant reporting only
• Order Dashboard can now show all your historical orders



24 May 2016 - Released today:

• .NET code libraryupdated for Tokenless orders, new World Payment Methods, and delivery details
• PHP code libraryupdated for delivery and shopper email details
• Card Token Template page has a freshly updated look



11 May 2016 - Released today:

• New World Payment Methods for Corporate merchants - contact your relationship manager for more information



5 May 2016 - Released today:

• Multiplepartial refundsare now available much sooner via both API and Dashboard
• Deep Partner boarding confirmation emails improved



20 April 2016 - Released today:

• Additional search capability inGET order API
• Platform upgrades for PCI-DSS
• Automatically detected Shopper IP Address is now overridable



11 April 2016 - Released today:

• Can now configure additional custom text in Template form
• Fixes for rendering template form on mobile devices
• Lots of under-the-bonnet enhancements for PCI-DSS compliance



23 March 2016 - Released today:

• PHP SDKupdates - order code suffixes and prefixes
• Can now configure drop-down date selection as well as free-text in Template form
• Performance improvements for Order Search in dashboard
• Usability and render improvements for Template form
• Magento 2improvements for 3D Secure



9 March 2016 - Released today:

• Improvements for Virtual Terminal orders



24 February 2016 - This morning's news:

• Improved usability in Virtual Terminal



10 February 2016 - This morning's news:

• WARNING: Worldpay no longer supports iOS. OuriOS Code Librarynow supports Swift
• Further enhancements to our Java and PHPcode libraries



13 January 2016 - We have been very busy:

• Multiple Site Support for Corporates - route transactions according to branch and currency
• Choose which cards you wish to offer to your customers - and choose to show or hide card icons accordingly
• Customised text in Template forms - allows your choice of language. Change elements' text attributes
• Order Settlement and Refund updates for Corporates
• Stability and Performance improvements



20 November 2015 - last night we delivered:

• Improved VT/MOTO validation for Financial Services merchants
• Orders CSV download now includes all orders modified within your selected date range - and is much faster
• .NET SDK updates and harmonisation
• Android and iOS SDKs enabled for Alternative Payment Types like PayPal. WARNING: Worldpay no longer supports iOS.
• Order settings redesigned for easier control of your payment methods



27 October 2015 - last night we delivered:

• Updated.NET SDK- now supports additional order types and fields, including PayPal
• UpdatedPHP SDK- Paypal/APM specific attributes added
• Bugfixes and performance improvements



20 October 2015 - arriving last night:

• SaferPayments PCI certification is now registering all our live merchants - look out for the registration emails in your inbox, or if you've joined recently you'll receive them after you start making live orders
• Performance Improvements - we've been working hard at improving our latency, scalability, and reliability
• Lots of under-the-bonnet updates



16 September 2015 - this morning's enhancements include:

• PayPal - extend your reach to more than 150 Million PayPal users worldwide while using Worldpay's single API integration. Starthere
• Refresh Token's CVC - Card-on-file orders can now include CVC for greater security - customise token templates for your look and feel
• Change User Roles - Administrators can now change users' types. See your User Management page



19 August 2015 - today we're releasing a major new feature:

• WARNING: From November 2020, Apple Pay and iOS are no longer supported. Apple Pay - take payment directly in your App - see our how-to and the updated iOS SDK in theApple Paydocumentation
• Order Code Prefixes - insert your choice of string for easier identification - see theAPI Reference



22 July 2015 - freshly released today:

• Enhanced Card Details - We've added new attributes to Token and Orders including issuer and issuer country, debit/credit, and more. Details in the token and order sections ofAPI Reference
• Updated Java SDK - available fromGithub
• Card on File/recurring telephone orders (MOTO). You can find out morehere



30 June 2015 - we just released the following new features:

• Multiple Partner Users - Create additional users, and share the workload across your organisation. Start at your User Management page
• RiskGuardian is now available for high volume/Corporate merchants
• Further Risk improvements - providing delivery address and shopper email address will increase effectiveness
• Additional acceptance currencies - you can now take payments in over 160 currencies
• Multiple settlement currencies - choose up to 9 settlement currencies



28 May 2015 - we just released the following new features:

• We’ve made changes to automate the boarding process so your application can go through even faster. Making sure you upload the correct documentation will ensure your application goes through in minutes!
• Multiple Users - Create additional users from 3 roles, and share the workload across your organisation. Start at your User Management page
• Multiple Partial Refunds - refund transactions in more than one partial step. SeeRefunds
• Partner Token Templates - use and modify card detail templates defined by your partner.
• Improved AVSRiskhandling to accommodate address-less and international transactions
• Disputed Order Uploads via dashboard - upload your order documentation directly via Order Details to defend against chargebacks



8 April 2015 - we just released the following new features:

• Improved transfer reports - enhanced with your customer order code for easy recognition, and now available to download at any time via the Settlement page
• Performance and stability improvements
• New responsive design for ourdocumentation
• Documentation sample code includes your client and server keys automatically for ease and speed of integration (requires login)
• New responsive template form for taking card details across device types and form factors

27 February 2015 - we just released the following new features:

• Authorisationsare here! You can now reserve funds without taking payment immediately, allowing you more time to validate your transaction
• Address Verification improvements for non-UK/USA orders. See ourRiskdocumentation for further details

1 February 2015 - we just released the following new features:

• We're very pleased to announce3D Securesupport providing enhanced fraud protection for your business
• Even more activation improvements to help get you taking payments quicker than ever before!
• Partial refunds - see theAPI Referenceto learn how

17 December 2014 - we just released the following new features:

• The ability totake orders over the telephone
• An alternative way to take card details which we call thetemplate form(more detailshere). PCI DSS rules are changing next year which means you have to becomeSAQ A-EP compliantif you use yourown form. This new template form will avoid you having to become SAQ A-EP compliant.
• An updated activation form (which requires you to be signed in), which we hope will make it even easier for you to get a live account with Worldpay

There are two ways to pay for Worldpay Online Payments - via a flat fee of 2.75% + 20p per transaction, or through a monthly payment plan. See Pricing for more details.

If you are a Financial Services organisation with merchant category code of 6012, then VISA requires the collection of some additional information.

To help detect and prevent fraud, money laundering and other criminal activity, the VISA card scheme requires providers of certain financial services to collect details about the recipient of the funds. This only necessary if your merchant category is 6012 - Financial Institution and you are a UK-registered merchant.

If this applies to your account, then for every transaction involving a UK-issued VISA card you must collect :

• Recipient's Bank Account Number OR first 6 and last 4 digits of the card number (PAN)
• First segment of the recipient's postcode e.g. EC4N, KT1, B2
• Recipient's surname
• Recipient's Date of Birth

Providing incorrect values can result in refusal of the transaction.

Note that 6012 merchants are not required to collect these details for orders using non-UK-issued VISA cards, or for other card schemes and payment methods.

Please review theAPIson how to provide these details.

With some Antivirus solutions such as Kaspersky, it may ask you if you would like to open the payment frame within the same or new window.

You need to select same window for the payment form to function correctly. If you have previously clicked new window, you can go back to the original web page and click 'open in this window'.

We are working hard to develop an even better product for you. We have new features currently in beta which are available on request:

• Tokenless orders
• Hosted Payment Pages
• Additional card types like China UnionPay
• Non-card payment methods including iDEAL, Sofort, Alipay, Przelewy24, PaySafeCard and MisterCash

Pleaseget in touchwith us if there are other features you would like us to add to the roadmap.