Payment statuses and delays
APM payment statuses
In addition to the
Note: Some APMs (such as Qiwi) also have their own specific payment statuses. These are explained in the APM guide.
|SHOPPER_CANCELLED||The shopper has cancelled the payment on the APM pages (not always returned - this depends on the APM)|
|REFUND_WEBFORM_ISSUED||You have generated a webform for your shopper to fill out, so that they can be refunded|
|AUTHORISED||The APM provider has authorised the payment|
|CAPTURED||Worldpay has received the payment from the APM provider|
|SETTLED||Worldpay is ready to transfer the funds to you|
APM payment delays
The APM used to make a payment determines the delay from the time the shopper makes their payment to the time the payment status changes to SETTLED.
With some APMs, the status continues to show SHOPPER_REDIRECTED for a period of time (which could be several days). For example, there can be a delay with the shopper making the payment and also a delay in the APM authorising the payment.