Transaction log file corruption
IPC error fails to initialise. The IPC log files show the error below:
The YESEFTTransactionLog.xml file, which is used as a temporary store for transactions, may be corrupted.
Transactions may be retained in the file that cannot be uploaded to the Worldpay Payments Hub.
Close the IPC application (if running).
Go to folder YESEFT\conf.
Rename YESEFTTransactionLog.xml to BackupYESEFTTransactionLog.xml.
Make a copy of YESEFTTransactionLog-Empty.xml file and rename as YESEFTTransactionLog.xml.
Rename YESEFTTransactionLog-tmp.xml file as BackupYESEFTTransactionLog-tmp.xml.
Make a copy of YESEFTTransactionLog-Empty.xml file and rename as YESEFTTransactionLog-tmp.xml.
Start IPC twice, then try to make a transaction. Share the result with Worldpay Support.
Send the backup copy of the transaction log to Worldpay Support by email. We'll check to see whether there is a pending transaction to upload.