Introduction:

The objective of the TruRating services is to display a question on the payment device (i.e. payment terminal or PED) while a customer is transacting through a point of service (i.e. Till, Kiosk, Self-Checkout).

A single question is displayed to a paying customer and their rating response (generally 0-9) is a single key press, or a timeout. Transaction data, including basket and discounts data can be passed to the TruRating application in real-time by the POS/payment application and used by TruRating to provide more detailed consumer insight back to the merchants linked to the ratings given.

TruRating has been integrated with WPT solution as a customer rating service which shares the Customer rating entered over the PED and the transaction data shared with TruRating for their further use, analytics and forecasting.

TruRating will provide feedback / analytics based on customers’ ratings directly to merchants. The scope of WPT is to collect customers feedback during the payment process.

TruRating services has been integrated with IPC using iPP350 PED (min. RAM version 16.06) only.

Key operations:

  1. Get Question from TruRating : It will ask TruRating for the question, which we will forward to IPC for displaying on PED.
  2. Submit Rating : As user will give reply against the question in terms of rating, IPC will forward to the TruRating service along with the basic transaction data
  3. Apart from the rating varying from 0-9, there are certain values that are required to be sent in certain cases as -1, -2 and -4.
    • -1 is sent only if a question is displayed to the customer and if customer press a key on the PED other than 0-9
    • -2 is sent in all cases where you have a question, it's displayed on the PED but no keypress from the customer is received. This indicates the question timed out.
    • -4 value indicates that TruModule had a question, but an error occurred presenting the question to the customer on PED.

TruRating Question Screen:

TruRating question is displayed on PED as follows where customer can provide rating from 0-9 by pressing key on PED or he can skip.

TruRatingQuestion