Unable to load EFT datasets

When initialising IPC an ‘Unable to load EFT datasets’ error appears:

unable_to_load_eft_datasets.png

Cause

The main reasons for this error are:

  • The Merchant ID (MID) and TID combination is incorrect.

  • IPC cannot connect to either the primary or secondary URLs for the Worldpay Payments Hub

    The default URLs are:

    • https://total1.worldpay.com/soap/servlet/rpcrouter

    • https://total2.worldpay.com/soap/servlet/rpcrouter

  • The system date and time is incorrect.

Solution

  • Make sure that the MID and TID combination is correct.

  • Make sure that you can connect through the internet and can access the primary or secondary URLs.

  • Make sure that the system date and time are correct on the IPC host machine.

If you've checked the above and everything looks correct, then contact the Worldpay Support team for assistance.