Troubleshooting customised emails
If you experience any problems with your customised emails, please note the following:
If the emails do not display the new parameters/changes, check that you have uploaded the file with the correct name - remember, it is case-sensitive.
Some parameters, such as the M, MC, CM and C parameters, are not stored by our payment service - accordingly, they cannot be retrieved if the confirmation emails do not arrive at their destination.
Please ensure that parameters do not contain any hyphens "-" in their names.
If you are using Payment Notifications, please check for issues within your script.
We recommend that you test your emails within your Test environment, before transferring email settings to a Production environment.
Remember that emails are not a guaranteed delivery format and should be supplemented by other means of tracking online orders.