Troubleshooting customised emails

If you experience any problems with your customised emails, please note the following:

  • If the emails do not display the new parameters/changes, check that you have uploaded the file with the correct name - remember, it is case-sensitive.

  • Some parameters, such as the M, MC, CM and C parameters, are not stored by our payment service - accordingly, they cannot be retrieved if the confirmation emails do not arrive at their destination.

  • Please ensure that parameters do not contain any hyphens "-" in their names.

  • If you are using Payment Notifications, please check for issues within your script.

  • We recommend that you test your emails within your Test environment, before transferring email settings to a Production environment.

  • Remember that emails are not a guaranteed delivery format and should be supplemented by other means of tracking online orders.