Provide a support email address

You can add the email address of your support staff to the Shopper Confirmation email via the Merchant Interface.

Note: Changes to the Configuration Details, such as adding your support email address, applies to all installations in the selected merchant code.

To add a support email address to your Shopper Confirmation email:

  • Login to the Merchant Interface.

  • Select Profile, then select Configuration Details to open the Configuration Details page.

    Note: If you have more than one merchant code you are first prompted to select the relevant one.

  • Navigate to the Email Address Configuration area, and enter the support email address into the Merchant support email address

    quoted in shopper receipts field.

  • Select Save.