Provide a support email address
You can add the email address of your support staff to the Shopper Confirmation email via the Merchant Interface.
Note: Changes to the Configuration Details, such as adding your support email address, applies to all installations in the selected merchant code.
To add a support email address to your Shopper Confirmation email:
Login to the Merchant Interface.
Select Profile, then select Configuration Details to open the Configuration Details page.
Note: If you have more than one merchant code you are first prompted to select the relevant one.
Navigate to the Email Address Configuration area, and enter the support email address into the Merchant support email address
quoted in shopper receipts field.