Help message files

Each of our supported languages has a number of help message files that are referenced from links in the payment pages. The sections below identify the standard links for the English version messages_en.properties file and their associated help message files.

Also described are additional email messages in the email message properties file.

Add new language help files

If you add a language version you may also want to provide help files in your target language. To do this, you need to provide translated help files and a payment pages messages properties file with updated links to your new files.

We suggest that you download copies of our standard files as a starting point and then translate them into your target language.

You need to name the new help files, and the messages properties file, in accordance with our naming format described inThe message files, and then upload them to your Test environment.

Help links and associated help message files for the English version of the messages properties file, messages_en.properties, are shown below. This file can be viewed and downloaded from:

  • https://secure.worldpay.com/global3/payment/default/messages_en.properties

  • https://secure.worldpay.com/global3/brands/worldpay/payment/default/messages_en.properties

Copied!
#--------------------------------------------------------------------  
# Default Header  
#--------------------------------------------------------------------  
header.tabone=Help  
header.tabonelinkaddress=/global3/brands/worldpay/payment/default/help_en.html  
header.tabtwo=FAQs  
header.tabtwolinkaddress=/global3/brands/worldpay/payment/default/help_faqs_en.html  
header.tabthree=Security  
header.tabthreelinkaddress=/global3/brands/worldpay/payment/default/help_security_en.html</div>

These files can be viewed and downloaded from:

*   [https://secure.worldpay.com/global3/brands/worldpay/payment/default/help_en.html](https://secure.worldpay.com/global3/brands/worldpay/payment/default/help_en.html)

*   [https://secure.worldpay.com/global3/brands/worldpay/payment/default/help_faqs_en.html](https://secure.worldpay.com/global3/brands/worldpay/payment/default/help_faqs_en.html)

*   [https://secure.worldpay.com/global3/brands/worldpay/payment/default/help_security_en.html](https://secure.worldpay.com/global3/brands/worldpay/payment/default/help_security_en.html)
Copied!
#--------------------------------------------------------------------  
# Help for the payment page  
#--------------------------------------------------------------------  
card.carddetails.helpURL=/global3/payment/default/help_card_en.html  
card.carddetailsForXMLmerchants.helpURL=/global3/payment/default/help_card_xml_en.html  
card.carddetails.helpalt=Help with your card details  
card.cardHolderDetails.helpURL=/global3/payment/default/help_card_en.html  
card.cardHolderDetailsForXMLmerchants.helpURL=/global3/payment/default/help_card_xml_en.html  
card.cardHolderDetails.helpalt=Help with your contact details  - Opens in a new window  
card.deliveryDetails.helpURL=/global3/payment/default/help_card_en.html  
card.deliveryDetailsForXMLmerchants.helpURL=/global3/payment/default/help_card_xml_en.html  
card.deliveryDetails.helpalt=Help with your delivery address details  - Opens in a new window

This file can be viewed and downloaded from:

  • https://secure.worldpay.com/global3/payment/default/help_card_en.html

  • https://secure.worldpay.com/global3/payment/default/help_card_xml_en.html

Copied!
#--------------------------------------------------------------------  
# Dispatcher page template (dispPage.templ)  
#--------------------------------------------------------------------  
disp.helpURL=/global3/payment/default/help_dispatcher_en.html  
disp.helpalt=Choose your payment method - Opens in a new window

This file can be viewed and downloaded from:

  • https://secure.worldpay.com/global3/payment/default/help_dispatcher_en.html
Copied!
#--------------------------------------------------------------------  
# Card template (card/cardPage.templ)  
# Note: each card type is just a variant on same template  
# so uses same messages, with a few exceptions  
#--------------------------------------------------------------------  
card.cvv.url=/global3/payment/default/help_securitycode_en.html  
card.cvv=Security code

This file can be viewed and downloaded from:

  • https://secure.worldpay.com/global3/payment/default/help_securitycode_en.html
Copied!
#--------------------------------------------------------------------  
# Text to left of  refunds and returns button  
#-------------------------------------------------------------------- <span style="color: #c0c0c0;"></span> card.refunds.title.text=Refunds and Returns  
card.refund=For more information visit our <a href="%1%" class="twoinstr" target="_blank" title="Refund and returns policy - Opens in a new browser window">refund and returns policy</a>.  
card.refunds.link.url=/global3/brands/worldpay/payment/default/help_refunds_en.html

The file can be viewed and downloaded from:

  • https://secure.worldpay.com/global3/brands/worldpay/payment/default/help_refunds_en.html
Copied!
#--------------------------------------------------------------------  
# ELV payment page Help  
#--------------------------------------------------------------------  
elv.accountdetails.helpURL=/global3/payment/default/help_elv_en.html#account  
elv.accountdetails.helpalt=Help with your ELV account details - Opens in a new window  
elv.accountHolderDetails.helpURL=/global3/payment/default/help_elv_en.html#accountholder  
elv.accountHolderDetails.helpalt=Help with your contact details - Opens in a new window  
elv.deliveryDetails.helpURL=/global3/payment/default/help_elv_en.html#delivery  
elv.deliveryDetails.helpalt=Help with your delivery address details - Opens in a new window

This file can be viewed and downloaded from:

  • https://secure.worldpay.com/global3/payment/default/help_elv_en.html
Copied!
#--------------------------------------------------------------------  
# Recurring Payments (FuturePay) payment page Help  
#--------------------------------------------------------------------  
fpay.helpURL=/global3/brands/worldpay/payment/default/help_futurepay_en.html  
fpay.helpalt=Help with your FuturePay Account.

This file can be viewed and downloaded from:

  • https://secure.worldpay.com/global3/payment/default/help_futurepay_en.html

If you want to add a link to Contact Us help on your HTML pages and you have added a new language you may need to translate a version of it to support the language. Our standard file can be viewed and downloaded from:

  • https://secure.worldpay.com/global3/payment/default/help_contactus_en.html
Copied!
#--------------------------------------------------------------------  
# Offline help file  
#--------------------------------------------------------------------  
dd.help=/global3/payment/default/help_DD_en.html  
dd.helpalt=Help with your Account details  
dd.mandate.help=/global3/payment/default/help_mandate_en.html  
dd.mandate.helpalt=Help with your Mandate details  
giropay.help=/global3/payment/default/help_giropay_en.html  
giropay.helpalt=Help with your GiroPay account details  
ideal.help=/global3/payment/default/help_ideal_en.html  
ideal.helpalt=Help with your iDeal account details  
eps.help=/global3/payment/default/help_eps_en.html  
offline.cheque.help=/global3/payment/default/help_cheque_en.html  
offline.cheque.helpalt=Help with your Cheque details  
offline.bt.help=/global3/payment/default/help_offlineBT_en.html  
offline.bt.helpalt=Help with your Bank Transfer details  
online.bt.help=/global3/payment/default/help_onlineBT_en.html  
online.bt.helpalt=Help with your Transfer details

https://secure.worldpay.com/global3/payment/default/help_DD_en.html

Merchant email

You can add extra information to the merchant email by adding text to the properties in the email message properties file, which can be viewed and downloaded from:

  • https://secure.worldpay.com/global3/email/default/messages_en.properties

Add text to the following properties:

Copied!
# a special fields for merchant's own additional information  
email.merchPurch.top=  
email.merchPurch.middle=  
email.merchPurch.bottom=

You can add as much extra text as you wish. To provide multiple lines of text, add line breaks by using "\n" in the message. For example, to add some additional lines to the top of the email:

Copied!
email.merchPurch.top=This is my first paragraph.\n\nA new line followed by a blank line precedes this paragraph\nmore stuff on a new line.

Note: Please avoid including a literal carriage return in the message, as this terminates the message.

Custom parameters

To include an MC_ variable called MC_test in the middle of the email, you need to add:

Copied!
email.merchPurch.middle=MC_test: <WPDISPLAY ITEM= MC_test>

Changes to shopper emails

If you want to make changes to the shopper email, you need to use Confirmation Email in the Payment Page Editor to make these changes.